Reset

Getting the right support

The right help, at the right level, at the right time.

Counselling is one kind of support among many. This page helps you check whether Reset is the right fit now — or whether another service would serve you better first.

Need help right now?

Reset is not a crisis service and cannot offer emergency or same-day support. If you feel unsafe, are thinking about ending your life, or need immediate help, please contact one of the services below. Rosa cannot monitor messages or bookings out of hours.

In Northern Ireland

  • Emergency — danger to life

    Call 999 or go to your nearest Emergency Department (A&E).

  • Lifeline (Northern Ireland crisis line)

    0808 808 8000 — free, 24 hours. Deaf or hard of hearing: Textphone 18001 0808 808 8000.

    Visit website

  • Your GP or GP Out of Hours

    Ask for an urgent appointment. Outside surgery hours, contact your local GP Out of Hours service.

    Visit website

  • Your local mental health crisis / home treatment team

    If you are already known to mental health services, contact your team or crisis number directly. Your GP or Out of Hours can also refer you.

Anywhere in the UK

  • Samaritans

    116 123 — free, 24 hours, anywhere in the UK and Ireland.

    Visit website

  • NHS 111 (England, Scotland, Wales)

    Call 111 and choose the mental health option for urgent help.

    Visit website

  • Shout

    Text SHOUT to 85258 — free, 24-hour text support.

    Visit website

Looking for a diagnosis?

Counsellors and psychotherapists do not diagnose mental health conditions (such as depression, bipolar disorder, ADHD, autism or personality disorders) or prescribe medication.

If you are looking for a diagnosis, please speak to your GP. They can assess you and, where appropriate, refer you to the Adult Mental Health Team (in Northern Ireland, your local Health and Social Care Trust's mental health services) or another specialist service.

You are still welcome to have counselling alongside this — many people find it helpful while waiting for, or after receiving, a diagnosis. Rosa may also suggest speaking with your GP if it seems that more specialist support would help.

The stepped care model, explained

The NHS and Health and Social Care in Northern Ireland use a "stepped care" approach: you are offered the least intensive support that is likely to help, and can step up or down as your needs change. It is not a ladder you must climb — you can start at whichever step fits.

  1. 1

    Self-help & early support

    Information, guided self-help, wellbeing apps, community and peer support. Suits mild or recently started difficulties.

  2. 2

    Talking therapies & counselling

    Counselling, couples counselling and similar psychological support for mild to moderate difficulties. This is where Reset works.

    Reset works here

  3. 3

    More intensive psychological therapy

    Specialist or longer-term therapy for moderate to severe or more complex difficulties, often through NHS psychological services.

  4. 4

    Specialist mental health care

    Adult / community mental health teams offering assessment, diagnosis, medication review and multi-disciplinary care, usually via a GP referral.

  5. 5

    Crisis & inpatient care

    Crisis / home treatment teams and hospital care for people at serious risk. Accessed through 999, A&E, GP or existing teams.

At your assessment, Rosa will talk with you about whether Reset is the right step. If your needs are better met elsewhere, she will be honest about that and signpost you — that is part of good, ethical care.

Working ethically: BACP & SCoPEd

BACP Ethical Framework

Rosa is a BACP Accredited member and works within the Ethical Framework for the Counselling Professions. In practice this means: putting your wellbeing first, working within her competence, being honest about what counselling can and cannot offer, respecting your autonomy and confidentiality, keeping clear boundaries, attending regular supervision and ongoing professional development, and signposting when another service is more suitable.

Read the BACP Ethical Framework

SCoPEd framework

SCoPEd is a shared framework agreed by BACP, NCPS and other professional bodies. It sets out the training, practice and competences expected of counsellors and psychotherapists at different levels, so the public can understand practitioners' experience. Rosa's BACP accreditation and NCPS Accredited Professional registration, with over 10 years and 5,000+ clinical hours, reflect this.

About SCoPEd

See also Policies & complaints and #LookBeforeYouBook. Ready to begin? Start here →