Reset services
Support for partners who want to explore communication, connection, conflict or change without one person being treated as the problem.
The approach, fees and booking steps below are for Reset’s own service with Rosa Stevens.
You don’t have to know exactly what kind of support you need before you contact Reset. We can help you explore your options, understand what different practitioners offer and consider what may suit your circumstances, preferences and hopes.
Sometimes that means working with Rosa Stevens; sometimes another independent practitioner at Reset or a different service may offer a more appropriate approach. With your knowledge and agreement, we can discuss a possible introduction. You remain free to decide.
A general enquiry does not require Rosa’s £25 assessment. Each independent practitioner decides suitability and explains their own assessment, fees and working agreement. An introduction or assessment does not guarantee availability or ongoing appointments.
Ask about your optionsDiscover independent practitioners at Reset
Is this right for me?
Couples at any stage who are willing to look honestly at patterns between them. The aim is understanding and informed choice, not a promised outcome.
Reset offers a balanced, structured space where each person can be heard. Sessions are 60 minutes and focus on the relationship and the patterns happening between you, with a formal review of progress after the sixth session.
Face-to-face at 35 Church Road, Holywood (first floor, reached by stairs), or secure online sessions for clients across Northern Ireland and the UK. Face-to-face is the default; online is available by emailed request and confirmation — we will confirm the change before your first session. The room is not wheelchair accessible — if step-free access is important to you, Click here to request an online session
£80 · 60 minutes
Contact Reset to arrange the right first appointment
A 48-hour cancellation policy applies to all bookings.
How to book
£80 per session
Best for: Couples booking one 60-minute session at a time.
A 48-hour cancellation policy applies to all bookings, including monthly-plan sessions. Face-to-face in Holywood is the default; for online, Click here to request an online session and wait for confirmation. Booking and payment continue securely on Wix in a new tab.
Your couples counselling forms & contract
You don't need to find or download a contract yourself. Reset will email the right form at the right stage. The assessment form and service contract are separate steps.
Your Agreement and Practice Information explains the four separate counselling and supervision agreements. These four agreements are currently withheld pending corrections, testing and Rosa’s final approval; no contract links are available to complete. No agreement is collected on this website.
Step 1
Choose your assessment or discovery appointment. You do not need to sign the service contract yet.
Step 2
Each partner completes the Couples Counselling Pre-Screening & Suitability Assessment individually before the first session. Rosa explains the confidentiality and safety arrangements before couples work begins.
Step 3
Talk with Reset about what you need and whether working together is suitable. You can ask questions and discuss the next steps.
Step 4
After assessment, each partner scans the couples counselling QR code. Each partner must complete their own acknowledgement independently before ongoing couples work; neither can agree for the other. No automatic email copy is promised.
Step 5
Confirm the format, frequency and payment arrangements with Reset. A 48-hour cancellation policy applies to all Reset bookings.
Your assessment and agreement are separate. The counselling and supervision agreements remain unavailable here pending Rosa’s final approval. No contract is completed on this website.
Planned annual leave will normally be communicated at least two weeks in advance, with clear information about the dates affected. Unexpected absences will be communicated as soon as reasonably possible.
Where possible, appointments are arranged with planned absences in mind. Limited appointments during leave are identified separately; your usual appointment does not automatically continue. Alternative appointments cannot always be offered.
Reset is not a crisis or emergency service, including during leave. In immediate danger call 999; for urgent emotional support call Samaritans on 116 123.
Current notices and archiveCommon questions
No. The first appointment is there to explore suitability. Reset can help you think about a different route if that would fit better.
Yes, within professional and legal limits. Confidentiality, records, safeguarding and any exceptions are explained before ongoing work begins.
There is no fixed answer. This is discussed together and reviewed as the work develops; no outcome or timeframe can be guaranteed.
Availability changes. Use the general contact page for a brief availability enquiry without sharing detailed or confidential information.
#LookBeforeYouBook
Counselling and psychotherapy aren’t legally regulated professions in the UK. Reset supports the PSA’s campaign to help people check qualifications, professional registration and the Quality Mark before choosing a practitioner.
Check Reset’s registration and read the guideEach partner completes the secure pre-screening form before your first couples appointment.
